These Online Terms and Conditions (this / the “Agreement”) govern the use of Saftronics’ (“SAFTRONICS”) website, found at the following URL https://www.saftronics.co.za/ (“the Website”), SAFTRONICS’ online system (included in the definition of the Website) and the ordering and sale of products by SAFTRONICS on the Website.
This Agreement shall be binding and of full force and effect against every person, whether natural or juristic, including their employees and assigns (“you” or “your”), which accesses or makes use of the Website, whether you are registered or not.
By your acceptance of this Agreement, through clicking where appropriate on the pop-up banner, you acknowledge that you have read and agree to be bound by this Agreement.
This Agreement contains certain provisions which are emboldened in a similar manner to the text of this clause, which:
- 1. limit the risk or liability of SAFTRONICS or a third party; and/or
- 2. create risk or liability for you; and/or
- 3. may compel you to indemnify SAFTRONICS or a third party; and/or
- 4. serve as an acknowledgement by you of a fact.
Your attention is drawn to the emboldened clauses in this Agreement because of their potential consequences. The contents of such clauses should be considered carefully, and you should only proceed to use the Website if you are satisfied with the potential consequences of agreeing thereto.
Nothing in this Agreement unlawfully restricts, limits or avoids any of your rights or obligations in terms of the Consumer Protection Act.
The use of the Website is entirely at your own risk. You assume full responsibility for any damage, risk, expenses or loss of any nature (including consequential losses or damage) resulting from use of the Website or reliance on any information on the Website.
You accordingly indemnify and agree to hold SAFTRONICS harmless against liability for any damage, risk, expense or loss (whether direct, indirect, special or consequential in nature), arising out of or in connection with your access of or use of, or inability to access or use, the Website and/or any content therein.
Any views or statements made or expressed on the Website are not necessarily the views of SAFTRONICS, its directors, employees, agents and/or assigns.
In addition to the disclaimers contained elsewhere in this Agreement, SAFTRONICS makes no warranty or representation, whether express, implied or tacit, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, any handset or mobile device, hardware or software in any way.
You accordingly accept all risk associated with the use of the Website, with specific reference to the type of malicious software described above, save where such risks arise due to the gross negligence or wilful misconduct of SAFTRONICS, its employees, agents or authorised representatives, the onus for proving which will rest upon you.
SAFTRONICS shall not be held liable for any inaccurate information present upon the Website or any discrepancies in prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of SAFTRONICS, its employees, agents or authorised representatives.
CONTACT and COMMUNICATION
Users accessing the Website do so at their own discretion and provide any personal details requested at their own risk.
Your personal information is kept private and stored securely as far as is reasonably possible. Every effort has been made to ensure a safe and secure form to email submission process, but should you use such form to email processes, you do so at your own risk.
SAFTRONICS uses any information submitted to provide you with further information about the products / services it offers or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the Website or SAFTRONICS operates, but only if you have elected to so subscribe, or in instances wherein you have previously purchased, or enquired about purchasing, a product or service from SAFTRONICS to which the email newsletter relates.
Your personal information will not be passed or sold to any third parties unless specifically stipulated to the contrary in this Agreement.
This Agreement does not contain an exhaustive list of your user rights regarding receipt of email marketing material.
You hereby warrant that all personal information provided through the Website is accurate and current, and that you shall not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
SAFTRONICS shall be entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on SAFTRONICS, criminal procedure or to protect and defend SAFTRONICS’ rights or property.
Whilst SAFTRONICS shall do all things reasonably practicable in order to protect your personal information and right to privacy, SAFTRONICS does not and cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information.
We understand that your personal information is important and we are committed to protecting and
respecting this personal information.
We therefore undertake to comply with applicable guidelines of Data Protection Legislation now in
place. All personal data held by Saftronics will remain confidential. Our employees have been made aware
of the implications of the Data Protection Legislation in all jurisdictions where we operate and will adhere
to the guidelines they set out.
This Statement sets out the basis on which any personal data we collect, or that you provide to us, will
1. WHO THIS POLICY APPLIES TO
1.1. A visitor to our website;
1.2. Any of our customers, vendors, or service providers.
2. INFORMATION WE MAY COLLECT
2.1. You provide us with information when completing customer application forms, either in writing
or on our website. This includes information you provide when you subscribe to any of our
2.2. You may also provide us with information verbally over the telephone or by email when raising
a quotation or a purchase order.
2.3. The information we may collect from you and retain includes:
2.3.5.Basic details about your company;
2.3.6.Information regarding your customers.
2.4. We may also collect technical information including your IP address, your log in information
and browser type.
3. HOW WE USE YOUR INFORMATION
3.1. Internal record keeping;
3.2. To provide details to our bank, credit insurers and logistics partners when commencing
3.3. To process purchase orders you have placed with us;
3.4. To provide you with quotations of products or services you have requested pricing on;
3.5. To carry out our obligations arising from any contracts that we have entered into regarding
information, products and services you have requested from us;
3.6. To notify you about any changes to our services;
3.7. To send you communications that may be of interest to you on a purely business level. These
may include order confirmations, quotations, shipment notifications and other business-related
updates, including promotional mail shots.
4. HOW WE KEEP YOUR INFORMATION SECURE
4.1. Once we have received your information, we will use strict procedures and security features
to prevent unauthorised access. We are committed to ensuring that your information is secure.
4.2. In order to prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information we collect
online. This information is stored on our secure servers in Johannesburg, South Africa.
4.3. Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security
of your data transmitted to our site – any transmission is at your own risk.
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may share your information with banks and credit insurance providers, where this is a
condition of us entering into a contract with you.
5.2. We may also share your information with business partners, suppliers and sub-contractors for
the performance of any contract we enter into with them or you.
5.3. We may disclose your information where we are required by law to do so.
5.4. We will not sell your information to third parties. We will not share your information with third
parties for the purpose of marketing.
6. YOUR RIGHTS IN TERMS OF THE LAW
6.1. You have the right to request personal data to be erased to prevent further processing under
the following circumstances:
6.1.1.The personal data is no longer necessary for the purpose of business;
6.1.2.The individual (you) withdraws their consent;
6.1.3.The individual (you) objects to the processing of their data.
6.2. You have the right to request access to your personal data and the right to rectify any of your
personal data stored by Saftronics.
7. LINKS TO OTHER WEBSITES
7.1. Our website may contain links to other websites of interest. However, once you have used
these links to leave our site, you should note that we do not have any control over that other
7.2. Therefore, we cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this Privacy
7.3. You should exercise caution and look at the privacy statement applicable to the website in
8. CHANGES TO OUR PRIVACY STATEMENT
If we make any changes to our Privacy Statement in the future, these will be posted on our website and
where appropriate, you will be notified by email.
PRIVACY – CASUAL SURFING
You may visit the Website without providing any personal information.
You accordingly grant express written permission for the Website servers in such instances collecting the IP address of your computer, but not the email address or any other distinguishing information.
This information is aggregated (added up) to measure the number of visits, average time spent at the Website, pages viewed, and other information of the like.
SAFTRONICS uses this information to determine use of the Website, and to improve the content thereof.
SAFTRONICS assumes no obligation to protect this information, and may copy, distribute or otherwise use the information.
PRIVACY-SOLICITED INFORMATION YOU GIVE TO SAFTRONICS
SAFTRONICS requires certain personal information necessary to process transactions if you require any of SAFTRONICS’ products or services.
SAFTRONICS receives and stores all information, including personal information, which you enter on the Website or give to SAFTRONICS, in any other way. You may choose not to provide certain personal information, but that may limit the services or products that you are able to obtain from SAFTRONICS and the Website.
SAFTRONICS provides its products and services in conjunction with its affiliates and subsidiaries. In this regard, unless specifically restricted, expressly grant in writing to SAFTRONICS a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such information throughout the world in any media.
Your information that is required by affiliates and subsidiaries to give effect to transactions that you choose to provide, is shared with those entities.
PRIVACY – PROMOTIONAL INFORMATION
SAFTRONICS aspires to provide first-class service to its customers, which requires SAFTRONICS to provide information to you about new services or special offers. In each instance, you are provided with an opportunity to opt-out of such information circulars. For more information, please contact SAFTRONICS’ help desk, or send an email to info@SAFTRONICS.co.za.
PRIVACY – BUSINESS TRANSFERS
SAFTRONICS may enter into business arrangements and its customer base is one of its more valued assets. In such an event, your information will be one of the transferable assets.
PRIVACY-SURVEYS and STATISTICAL PROFILES
SAFTRONICS understands that efficiency and customer care translate to good service. SAFTRONICS may periodically conduct online customer care surveys to enable the updating of service standards.
When it conducts a survey, SAFTRONICS must inform you as to how the information gathered will be used, and provide you with the opportunity to opt-out from such surveys.
Despite terms herein to the contrary, SAFTRONICS may choose to use personal information to compile profiles for statistical purposes and may choose to trade with such profiles and statistical data, as long as the profiles or statistical data cannot be linked to any specific data subject.
Subject to the Regulation of Interception of Communications Act 70 of 2002 (“RICA”), you agree that SAFTRONICS may intercept, block, read, delete, disclose and use all communications sent or otherwise communicated to it, its employees, directors and/or agents. You agree that your consent satisfies the requirements of the Electronic Communications and Transactions Act 25 of 2005 (“ECTA”) and RICA for consent in “writing” as defined.
Whilst every effort is made to include only quality, safe and relevant external links, on the Website, you are advised to adopt a policy of caution before clicking any external web links (clickable text / banner / image links to other websites) present throughout the Website.
SAFTRONICS cannot guarantee or verify the contents of any external web links, despite its best efforts to do so. You, therefore, access external web links present on the Website entirely at your own risk.
ADVERTS and SPONSORED LINKS
The Website may contain sponsored links and adverts, which will typically be serviced by SAFTRONICS’ advertising partners, which may each have detailed privacy policies relating directly to such sponsored links or adverts.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms in which SAFTRONICS and the Website participate are subject to the terms and conditions and privacy policies of each social media platform respectively.
You are advised to use social media platforms wisely and to communicate with them with due care and caution, having regard to their respective privacy and personal details policies.
SAFTRONICS will never ask for personal or sensitive information through social media platforms and encourages you to contact it through primary communication channels such as by telephone or email, should you wish to share any information personal to you.
The Website may use social sharing buttons, which help share web content directly from web pages to the social media platform concerned. You are advised before using such social sharing buttons that you do so at your own discretion and risk and that the relevant social media platform may track and save your request to share a web page through your relevant social media platform account itself.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the relevant website. This allows SAFTRONICS, through its server, to provide you with a tailored experience within the Website.
You are advised that if you wish to deny the use and saving of cookies from the Website, you should take necessary steps within your web browser’s security settings to block all cookies from the Website and its external serving vendors.
Other cookies may be stored on your computer’s hard drive by external vendors when the Website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
INFORMATION ON THE WEBSITE
The Website contains information on SAFTRONICS’ pricing and stock levels, as well as images and specifications pertaining to its products. Whilst SAFTRONICS does its utmost to make sure that information on the Website is completely correct, situations may arise wherein the information provided on the Website does not correlate with information on SAFTRONICS’ internal system. In such instances, the information present on SAFTRONICS’ internal system shall be considered to be absolutely correct and will supersede any information provided through the Website.
For the above reasons, any information present on the Website does not, by itself, meet the requirements for a binding quotation. Any disputes raised by you wherein a screen capture of the Website is sought to be used as the only proof of a required price, will not be accommodated. If you require confirmation of a specific price or stock level, you will be required to do so by requesting a quotation through the Website. Any information provided on an official SAFTRONICS quotation sent to you via the Website may be considered binding for 7 days from the date of the quote, as stated thereupon.
Please note that when requesting a quote on an item where there is no stock available, depending on the new cost of the item from our supplier, it might be necessary for us to requote the price originally quoted. In these instances, we will give clear notification when a price cannot be kept at the same level as the original quote, and we will also provide a new quote to override the older one.
SAFTRONICS takes all reasonable efforts to accurately reflect the description, images, availability and purchase prices of goods advertised on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on such error/s.
ORDER PROCESS and ACCESS TO SAFTRONICS CREDIT ACCOUNTS
The Website allows you to link your existing SAFTRONICS credit accounts to your Website accounts. Should you choose to link your accounts as aforesaid, you may place orders, and check account documentation online through the Website.
In order to prevent fraudulent transactions, you will not be able to link your credit accounts as aforesaid or amend your account information, until SAFTRONICS has contacted you and attained confirmation of the proposed link. SAFTRONICS reserves the right to contact you by whatever means it chooses, and to request answers to certain security and identity-related questions. Your failure to correctly answer the aforesaid questions may, at SAFTRONICS’ sole discretion, result in you being denied access to the Website.
Once your account has been linked to the Website, all transactions made using the Website will be deemed to be taken on your behalf. The onus of proving otherwise shall rest on you.
You will be liable for any actions taken on the part of SAFTRONICS, due to activity on your account linked to the Website. SAFTRONICS cannot be held responsible for any fraudulent activity committed by any individual or entity which has/have logged into your account using your details and password.
You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with this Agreement.
You agree and warrant that your username and password shall not be disclosed by you to any third party.
You agree to notify SAFTRONICS immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm as instructed by SAFTRONICS.
Full support for managing online accounts is available through SAFTRONICS’ head office during normal office hours.
OWNERSHIP and COPYRIGHT
The contents of the Website, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in the Website are protected by law, including but not limited to copyright and trademark law. The Website and its contents are the property of SAFTRONICS, and you will not, under any circumstances, acquire the right and title therein or use, distribute or reproduce the contents of the Website in any way other than as intended by SAFTRONICS.
SAFTRONICS reserves the right, at its sole discretion, to modify this Agreement, at any time and without prior notice. If SAFTRONICS modifies this Agreement, SAFTRONICS will post the modification on the Website or provide you with notice of the modification. SAFTRONICS will also update the “Last Updated Date” at the top of this Agreement in accordance with the relevant modification. By continuing to use the Website after SAFTRONICS has posted a modification on the Website, or have provided you with notice of a modification, you indicate that you agree to be bound by the modified terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Website.
STANDARD TERMS and CONDITIONS and CONFLICTS
The contents of the Website and this Agreement shall be subject to SAFTRONICS’ Standard Terms and Conditions applicable to sales. In the event of a conflict between the terms of this Agreement and those contained in SAFTRONICS’ Standard Terms and Conditions as aforesaid, the Standard Terms and Conditions shall prevail.
SAFTRONICS encourages you to file any complaints you may have regarding the Website via the “contact us” service of the Website. Currently, SAFTRONICS does not subscribe to any alternative dispute resolution code or mechanism.
A minimum of 15% handling fee will be levied on goods returned due to no fault of ours, if the return is made after 7 working days, and if the goods have been correctly processed and delivered provided goods are returned in their original packaging
Any goods returned will first be subject to a full Technical inspection, should there be any damage to the unit. SAFTRONICS reserves the right to decline the return or charge a larger handling fee.
This Agreement shall be subject to the laws of the Republic of South Africa.
No variation or amendment of this Agreement shall be of force and effect unless reduced to writing and signed by both SAFTRONICS and you. Email and electronic communication are expressly excluded as falling within the ambit of the aforesaid.
You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of SAFTRONICS.
SAFTRONICS will, as far as is reasonably practicable, maintain the availability of the Website, except during scheduled maintenance periods, and is entitled to discontinue providing the Website or any part thereof with or without notice to you.
You may not cede, assign or otherwise transfer your rights and obligations in terms of this Agreement to any third party.
Any failure on the part of SAFTRONICS to enforce any rights in terms of this Agreement shall not constitute a waiver of those rights.
If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
In the event of SAFTRONICS instituting legal action against you arising out of your breach of this Agreement, you hereby irrevocably agree to pay to SAFTRONICS all costs involved in such legal action, including collection commission, on the attorney and client scale.
Personal protective equipment (PPE) including, but not limited to, masks, gloves, bodysuits and sanitising and temperature screening products are purchased subject to the following terms and conditions:
1. These products are non-returnable due to hygiene, health and safety reasons
2. Disposable, single and limited use products carry no guarantee
3. Products are used entirely at the purchaser’s or user’s risk
4. No guarantee is supplied, whether express or implied, that the use of these products will prevent the purchaser or user from being exposed to any infectious virus or disease including COVID 19.
IN ACCORDANCE WITH THE DISCLOSURE REQUIREMENTS OF ECTA, SAFTRONICS PROVIDES THE FOLLOWING INFORMATION AS A SUPPLIER:
SAFTRONICS (PTY) LTD, DULY REGISTERED AS SUCH IN ACCORDANCE WITH THE LAWS OF THE REPUBLIC OF SOUTH AFRICA, WITH REGISTRATION NUMBER: 2004/024313/07, WITH VAT REGISTRATION NUMBER: 4630253138, WITH ITS PHYSICAL ADDRESS AT 52 KINDON ROAD, ROBERTSHAM, JOHANNESBURG, GAUTENG SOUTH AFRICA.
IN THE EVENT THAT YOU NEED TO CONTACT SAFTRONICS FOR PURPOSES RELATED TO THIS AGREEMENT, PLEASE USE THE FOLLOWING DETAILS:
TELEPHONE: +27 11 433 8502
FAX: + 27 11 433 8531
© SAFTRONICS (PTY) LTD
THE WEBSITE WAS MOST RECENTLY UPDATED ON 5 JUNE 2019